Return Policy

30-Day Return Policy

At Tuscany Doors, your satisfaction is our priority. We are proud to offer a 30-day return policy for all non-custom items. If you are not completely satisfied with your purchase for any reason, you can initiate a return within 30 days from the delivery date. This policy ensures that you can shop with confidence, knowing you have flexibility should your needs change.

Non-Refundable Custom Orders

Custom orders are tailored specifically to meet your unique requirements. Because of the personalized nature of these items, they are non-refundable. Custom orders include any products specially designed, manufactured, or altered based on your specifications. We encourage you to review your order details carefully before confirming a custom order to ensure it aligns with your expectations.

How to Start a Return

Initiating a return is simple and straightforward. To begin, please contact our customer service team within 30 days of the delivery date. Our team will guide you through the process and provide you with a Return Authorization (RA) number, which is required to process your return. Be sure to include the RA number with your return to avoid delays in processing.

You can reach our customer service team by phone at 818-818-6166 or via email at sales@tuscanydoors.com. We’re here to help Monday through Friday, 9:00 AM to 5:00 PM (PST).

Condition of Returned Items

To qualify for a return, items must be returned in their original, unused condition. This includes all original packaging, tags, manuals, and any accessories included in the original shipment. Any items that show signs of wear, use, or damage may not be eligible for a full refund. We recommend carefully repackaging your items to prevent damage during transit.

Shipping Costs

Customers are responsible for all shipping costs associated with returning items. This includes the cost of shipping the item back to us and any shipping fees for exchanges. To minimize expenses, we suggest using a reliable and cost-effective shipping carrier that provides tracking and insurance, as we cannot be responsible for items lost or damaged during return shipping.

Inspection of Returns

Once we receive your returned item, our team will inspect it to ensure it meets the requirements of our return policy. The inspection process typically takes 3-5 business days. If the item does not meet the required conditions, our customer service team will contact you to discuss alternative resolutions, which may include a partial refund or the return of the item to you at your expense.

Refunds

Approved refunds will be processed within two weeks of receiving your returned item. Refunds will be issued to the original payment method used at checkout. Please note that depending on your payment provider, it may take an additional 3-5 business days for the refund to appear on your account. Shipping costs and any applicable handling fees are non-refundable.

Exchanges

If you would like to exchange an item for a different size, color, or model, please specify your preferences when contacting our customer service team. Exchanges are subject to stock availability, and the customer is responsible for shipping fees associated with the exchange process.

Exceptions to Our Return Policy

Some items may not be eligible for return due to their nature, including clearance items, promotional giveaways, or products damaged during transit that were not reported upon delivery. If you believe an exception applies to your situation, please reach out to our customer service team to discuss your case.

Thank you for choosing Tuscany Doors. We are committed to providing exceptional service and ensuring your experience with us is as seamless as possible. If you have any questions or concerns about our return policy, please don’t hesitate to contact us.